I was recently in a meeting where I stated that if you give people an option to choose between multiple designs they will instinctively tell you how they would have designed it. My idea was met with resistance and I was told that that never happens. What do I know – I’ve only been doing this for 20 years.
Them: “What if we tell them they have to choose between options A, B and C?”
Me: “Then they will write in option D”
Them: “No they won’t”
They finally relented and then proceeded to try to make changes to the chosen design just like they said never happens.
It’s amazing how many people know more than you about something even though you do it for a living and they don’t.